Returns and refunds
We carefully inspect every item before dispatch or collection. A return is accepted only when the issue was caused by Adorn Luxe, including receiving an incorrect item or an item that arrived damaged or defective.
You must contact us within 3 calendar days after delivery or collection. Include your order number and clear photographs or video showing the issue. Items must be unworn, unused and returned with their original packaging, tags and accessories.
We do not accept change-of-mind returns, sizing or preference changes, normal wear, damage caused after receipt, or hygiene-sensitive items that have been worn.
Once the item is returned and inspected, we will confirm whether it qualifies. An approved claim will be resolved with a replacement where available or a refund to the original payment method. Delivery charges are refundable only where the confirmed error was ours. Please do not send an item back until our team provides return instructions.